Refund Policy

Order Changes and Cancellations

What you can change depends on how far along your order is:

1. Order not yet prepared

• You can change or cancel your order free of charge.

2. Order prepared but not yet shipped

• Changes are no longer possible at this stage.
• You can still cancel. In this case, you’ll receive a refund of 90% of the order total, plus a 10% voucher to use on a future order.

3. Order already shipped

• The order can no longer be changed or cancelled, and our standard return and exchange terms apply.
• Cancellation requests can only be made through our contact form.

Please note: If your order is dispatched after you’ve sent a cancellation request, we’ll need to get the parcel back before we can process your refund.

Cryptocurrency Payments (BTC, ETH, USDT)

Orders paid in cryptocurrency cannot be cancelled or refunded.

You can still return a product bought with cryptocurrency within 14 days of delivery. Instead of a refund, you’ll receive a store voucher worth 70% to 90% of the item’s original price (as shown on our website when you bought it). The exact amount depends on the condition of the returned item. The voucher can be used toward any future purchase.

Returns and Exchanges: EU, UK and USA

Unless stated otherwise, you have 14 days from delivery to check your items and decide whether you want to keep them.

We recommend inspecting your order as soon as it arrives to make sure everything is correct and in perfect condition.

Optics: Scopes and other optics cannot be returned once they have been mounted. Please check them carefully before mounting.

To start a return or exchange, fill in our contact form and we’ll send you the next steps.

Return and Exchange Conditions

• Items must be unused, undamaged and in their original packaging.
• Return shipping costs are paid by the customer.
• We do not cover customs duties, import taxes or similar charges on returned items.
• Returns must be sent with a tracked shipping service. We are not responsible for returns lost in transit.
• We are not liable for any problems that occur while a return is in transit.
• A return is only considered complete once it has arrived at our warehouse.

We’ll let you know when your return arrives. Within seven days, we’ll inspect the item(s) and confirm whether your return or exchange has been approved.

Items returned without their original packaging, or not in perfect condition, are subject to a fee of at least 10% of the total price.

Exchanges

Once your exchange is approved, you’ll receive a discount code for the value of the returned item. You can use it to place a new order within seven business days (shipping costs not included).

Refunds

Once your return is approved, we’ll refund you to your original payment method within seven business days. Shipping costs, customs fees and any other applicable charges are deducted from the refund.

All Other Countries

We do not accept returns or exchanges from countries outside the EU, UK and USA.